Objective
To assess the influence of management model and population’s socioeconomic profile on two key outcomes in Catalonia’s primary care: patient satisfaction and drug cost per user, aiming to support evidence-based reforms of the regional health system.
Design
Cross-sectional observational study.
Site
Primary care centers.
Participants
People attended in primary care in Catalonia.
Interventions
None.
Main measurements
Aggregated data about health and quality results summarized in a total of 19 indicators extracted from the 2023 Catalan Results Center dataset were analyzed. Descriptive, comparative, and multivariate linear regression analyses were applied.
Results
No significant associations were found between satisfaction or pharmaceutical spending and the management model or socioeconomic index. Patient satisfaction was primarily explained by experience-related variables, including accessibility, personal care, loyalty, and home care provision (adjusted R2=0.87). Pharmaceutical spending was associated with care intensity, as measured by the number of visits, polypharmacy, hypertension control, flu vaccination, and prescriptions per user (adjusted R2=0.73).
Conclusions
The findings suggest that clinical and organizational factors are more influential than population characteristics or management models in determining outcomes in primary care. Reforms should focus on enhancing the patient experience, improving clinical efficiency, and adopting a humanistic approach to care delivery.
